We feel pretty confident that you’ll not only love your purchase, but that you’ll wear it immediately, and model it in the mirror. But … just in case you don’t absolutely like your jewelry, you can send it back to us within 30 days from the shipping date, and we’ll be happy to arrange an exchange or refund. All you need to do is call customer service and we will issue you a (RAN) Return Authorization Number to ship it back to us.
Once you receive the (RAN), you’ll need to return the jewelry in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item) with all the original packaging and materials included.
We trust you, but will still need to inspect the item upon receipt– just to make sure — before we issue a refund or exchange. Of course if the item has been resized, altered or damaged, or obviously used, we won’t be able to offer you that refund or exchange and will have to return it to you (at your expense).
We must receive your returned item(s) within 30 days of the original shipping date. . If we receive your item after 90 days of the date of shipping, or if you didn’t use our (RAN), we may refuse the return and ship it back to you at your expense
Also, any ‘Free Gifts’ we may have sent you with your purchase – we’ll need those back too — if you’d like a refund for your item. If the product is shipped to us without the Free Gift, then we won’t be able to issue you a refund.LLNO
Bridal and engagement rings that come with an IGI© or GIA© Appraisal Certificate must be returned with the certificate. If the certificate is not returned with the bridal or engagement ring, We will not be able to issue you refund.
We have a great refund and exchange policy. However, there are some things we just can’t take back:
- Items which have been abused or modified
- Special orders made to customer specifications
- Products modified as per customer requests